Learn how Aurora Peptides processes, ships, and supports research-use product orders.
Orders are reviewed and prepared after payment and order details are confirmed.
Tracking details are provided when available after the order has shipped.
For shipping questions, contact support@aurora-peptides.com.
Orders are processed after payment confirmation, order review, inventory availability, and any required fraud or security checks. Processing begins once an order is accepted by Aurora Peptides.
Processing times may vary based on order volume, product availability, and fulfillment operations.
Available shipping methods are displayed at checkout and may depend on destination, carrier availability, order contents, and applicable shipping rules.
Aurora Peptides reserves the right to adjust shipping options when necessary to fulfill an order securely and lawfully.
Customers are responsible for providing complete and accurate shipping information before placing an order. Incorrect or incomplete addresses may cause delays, failed delivery, or additional carrier fees.
Review your shipping details carefully at checkout and contact support promptly if a correction is needed.
When available, tracking information may be sent by email after your order has shipped. Tracking updates are provided by the carrier and may take time to appear in the carrier system.
If you do not receive tracking details within a reasonable period after shipment notification, contact support for assistance.
Estimated delivery times may vary due to carrier delays, weather, holidays, high shipping volume, address issues, customs processing where applicable, or events outside Aurora Peptides control.
Delivery estimates are not guaranteed and should be treated as general guidance only.
If an order arrives damaged, missing items, or contains an incorrect product, contact support as soon as possible. We may request your order number, photos, packaging details, and delivery information to investigate the issue.
Prompt reporting helps us review carrier handling and fulfillment records.
Some products or destinations may be restricted based on applicable laws, carrier rules, export requirements, or research-use compliance standards. Aurora Peptides may decline or modify shipments that cannot be fulfilled lawfully.
Customers are responsible for ensuring that ordered products may be received in their jurisdiction for lawful research use.
Aurora Peptides products are research-use compounds intended for laboratory research, scientific research, and analytical use only. They are not for human consumption or medical use.
After delivery, customers are responsible for proper receipt, handling, storage, and compliance according to laboratory standards and applicable regulations.
For shipping questions or order delivery support, contact Aurora Peptides at support@aurora-peptides.com. Include your order number and a clear description of your inquiry.