Learn how Aurora Peptides handles refund, return, damaged item, and order issue requests for research-use products.
Contact support if your order arrives damaged, incorrect, or missing an item.
All products are handled according to research-use product safety and quality requirements.
Email support@aurora-peptides.com for refund or order assistance.
Aurora Peptides reviews refund and order issue requests based on product condition, order status, fulfillment records, and research-use product handling requirements. Each request is evaluated individually by our support team.
Submitting a request does not guarantee approval. We aim to resolve legitimate order issues fairly and promptly.
Eligible return or refund requests may depend on whether the item remains unopened, unused, in original packaging, and approved by Aurora Peptides support. Products that have been opened, used, or stored improperly may not qualify.
Contact us before returning any product so we can confirm eligibility and provide return instructions if applicable.
If your order arrives damaged, missing an item, or contains an incorrect product, contact support as soon as possible. We may ask for your order number, photos of the package or product, and details about the issue.
Prompt reporting helps us investigate carrier handling, fulfillment records, and product integrity concerns.
Opened, used, tampered, temperature-compromised, or improperly stored research-use products may not be eligible for return due to product integrity, contamination risk, and safety requirements.
Research compounds must be handled according to laboratory standards. Items that cannot be verified as resalable may be declined.
Cancellation requests should be submitted as soon as possible after placing an order. Orders that have already been processed, packed, or shipped may not be cancellable.
If cancellation is approved before shipment, a refund may be issued according to the original payment method and order status.
Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on your payment provider, bank, or card issuer.
We will notify you when a refund has been initiated. Allow additional time for funds to appear in your account.
Shipping charges may not be refundable unless the issue was caused by an Aurora Peptides fulfillment error, such as shipping an incorrect or defective product.
Return shipping costs, where applicable, are determined based on the reason for the return and approval status of the request.
All Aurora Peptides products are sold strictly for laboratory research, scientific research, and analytical use only. They are not for human consumption, medical use, or in vivo application, and are not intended to diagnose, treat, cure, or prevent any disease.
Refund and return handling reflects research-use product safety and quality standards.
Customers are responsible for reviewing product details, shipping information, and research-use requirements before placing an order. Ensure delivery addresses and contact details are accurate at checkout.
Failure to provide correct information or to store products according to laboratory standards may affect eligibility for returns or refunds.
For refund, return, or order issue requests, contact Aurora Peptides at support@aurora-peptides.com. Include your order number and a clear description of the issue.